News : Nexidia, Vertex Business Services Announce Partnership
Oct 22, 2014 -- Nexidia, a provider of customer interaction analytics, and Vertex Business Services, a provider in customer experience management for the utilities industry, formed a partnership to help North American utility companies transform their customer engagement processes and boost profitability.
The partnership creates VertexOne Speech Analytics for Utilities by combining customer interaction and speech analytics.
The two companies formalized the partnership after demonstrating results from an ongoing multi-year engagement with a regulated electric transmission and distribution service providers.
Posted by Veronica Silva Cusi, news correspondent
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Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As customer interaction expands to include surveys, email, chats, and social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation.
Outsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
Published: Friday, October 24, 2014