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News : NexJ CRM Products are Now Available on IBM Cloud for Financial Services

#contactcenterworld, @nexj, @ibm

Toronto, ON, Canada, June, 2021 -- NexJ Systems Inc. (TSX: NXJ), delivering customer management software to the financial services industry, announced that its flagship, vertical-specific customer engagement products are now available on the IBM Cloud for Financial Services, a financial services-ready cloud with support for VMware, Red Hat OpenShift, and other cloud-native services. NexJ's CRM and Nudge-AI product suites for wealth management, private banking, commercial banking, and corporate banking provide financial services institutions a more secure way to increase efficiency, accelerate transaction speeds, and enhance revenue growth.

"NexJ's go-to-market strategy aligns with IBM's vision to build a growing ecosystem that supports the diverse needs of the financial services market," said Matthew Bogart, Vice President of Marketing, NexJ Systems Inc. "After collaborating with IBM to enable a private cloud solution years ago, expanding our offering to the IBM Cloud for Financial Services is a natural forward progression that delivers further value to our customers."

"Our growing ecosystem of partners that collaborate on the IBM Cloud for Financial Services enables customers to unlock the benefits of an industry-specific cloud for highly-related industries," said Brendan Kinkade, Vice President, Technology and Hybrid Cloud Partnerships, IBM. "We're de-risking the supply chain to help financial institutions leverage hybrid cloud strategies and host mission-critical workloads with confidence while adhering to stringent security and compliance regulations."

#contactcenterworld, @nexj, @ibm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About NexJ Systems Inc.:
Company LogoNexJ Systems provides enterprise customer management solutions to the financial services industry. Our solutions include industry-specific customer relationship management (CRM) to enable collaboration across countries, regions and teams; customer process management (CPM) for client onboarding with KYC and AML for regulatory compliance; and customer data management (CDM) to support digital transformation and customer analytics across the enterprise.
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About IBM:
Company LogoWith more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, June 25, 2021

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2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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