#contactcenterworld, @nexj, @ibm
Toronto, ON, Canada, June, 2021 -- NexJ Systems Inc. (TSX: NXJ), delivering customer management software to the financial services industry, announced that its flagship, vertical-specific customer engagement products are now available on the IBM Cloud for Financial Services, a financial services-ready cloud with support for VMware, Red Hat OpenShift, and other cloud-native services. NexJ's CRM and Nudge-AI product suites for wealth management, private banking, commercial banking, and corporate banking provide financial services institutions a more secure way to increase efficiency, accelerate transaction speeds, and enhance revenue growth.
"NexJ's go-to-market strategy aligns with IBM's vision to build a growing ecosystem that supports the diverse needs of the financial services market," said Matthew Bogart, Vice President of Marketing, NexJ Systems Inc. "After collaborating with IBM to enable a private cloud solution years ago, expanding our offering to the IBM Cloud for Financial Services is a natural forward progression that delivers further value to our customers."
"Our growing ecosystem of partners that collaborate on the IBM Cloud for Financial Services enables customers to unlock the benefits of an industry-specific cloud for highly-related industries," said Brendan Kinkade, Vice President, Technology and Hybrid Cloud Partnerships, IBM. "We're de-risking the supply chain to help financial institutions leverage hybrid cloud strategies and host mission-critical workloads with confidence while adhering to stringent security and compliance regulations."
Posted by Veronica Silva Cusi, news correspondent
About NexJ Systems Inc.:
NexJ Systems provides enterprise customer management solutions to the financial services industry. Our solutions include industry-specific customer relationship management (CRM) to enable collaboration across countries, regions and teams; customer process management (CPM) for client onboarding with KYC and AML for regulatory compliance; and customer data management (CDM) to support digital transformation and customer analytics across the enterprise.
With more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
Published: Friday, June 25, 2021
|1.)||The House of Contact Centers|
Assess the roadmap to a higher potential for your customer contact center:
• Discover strenghts and opportunities in only 30 minutes.
• Receive a FREE roadmap and actionplan to growth.
• Determine in 39 statements the foundation for a futureproof contact center.
Click on the link below to start your FREE assessment!
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment