#contactcenterworld, @nexj, @ibm
Toronto, ON, Canada, June, 2021 -- NexJ Systems Inc. (TSX: NXJ), delivering customer management software to the financial services industry, announced that its flagship, vertical-specific customer engagement products are now available on the IBM Cloud for Financial Services, a financial services-ready cloud with support for VMware, Red Hat OpenShift, and other cloud-native services. NexJ's CRM and Nudge-AI product suites for wealth management, private banking, commercial banking, and corporate banking provide financial services institutions a more secure way to increase efficiency, accelerate transaction speeds, and enhance revenue growth.
"NexJ's go-to-market strategy aligns with IBM's vision to build a growing ecosystem that supports the diverse needs of the financial services market," said Matthew Bogart, Vice President of Marketing, NexJ Systems Inc. "After collaborating with IBM to enable a private cloud solution years ago, expanding our offering to the IBM Cloud for Financial Services is a natural forward progression that delivers further value to our customers."
"Our growing ecosystem of partners that collaborate on the IBM Cloud for Financial Services enables customers to unlock the benefits of an industry-specific cloud for highly-related industries," said Brendan Kinkade, Vice President, Technology and Hybrid Cloud Partnerships, IBM. "We're de-risking the supply chain to help financial institutions leverage hybrid cloud strategies and host mission-critical workloads with confidence while adhering to stringent security and compliance regulations."
Posted by Veronica Silva Cusi, news correspondent
About NexJ Systems Inc.:
NexJ Systems provides enterprise customer management solutions to the financial services industry. Our solutions include industry-specific customer relationship management (CRM) to enable collaboration across countries, regions and teams; customer process management (CPM) for client onboarding with KYC and AML for regulatory compliance; and customer data management (CDM) to support digital transformation and customer analytics across the enterprise.
With more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
Published: Friday, June 25, 2021
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.