News : NexJ Systems Recognized as Expert in Nucleus Research CRM Technology Value Matrix

#contactcenterworld, @nexj, @nucleusresearch

Toronto, ON, Canada, Dec, 2017 -- NexJ Systems Inc. (TSX: NXJ), a provider of intelligent customer management solutions to the financial services industry, announced that it was recognized as an Expert for its financial services focus in Nucleus Research's CRM Technology Value Matrix 2H2017.

In this report, Nucleus Research notes that CRM buyers continue to make separate investments in sales, marketing, and sales automation. As a result, vendors with strong integration and platform capabilities are an attractive option. This aligns with NexJ's strong focus on integration, which enables firms to create a 'best of breed' solution and gain deeper insights from the customer data held in enterprise systems. Nucleus Research also noted that 'industry accelerators' (i.e. vertical-specific CRM solutions) are a key advancement in CRM, providing custom data models, process flows, and templates for specific industries to enable a faster time to market and lower ongoing costs.

"We are pleased to be recognized by Nucleus for our financial services expertise," says Matthew Bogart, Vice President of Marketing. "Our vertical focus is one of the key reasons we're the choice of the world's top financial services firms. Providing financial services-specific features, functions and processes that leverage all the customer information a firm has, whether from their data stores or from external sources such as social media, delivers a superior advisor experience. The result is higher user adoption, improved productivity and a greater ability to grow share of customer wallet."

#contactcenterworld, @nexj, @nucleusresearch

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.newswire.ca

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About NexJ Systems Inc.:
NexJ Systems provides enterprise customer management solutions to the financial services industry. Our solutions include industry-specific customer relationship management (CRM) to enable collaboration across countries, regions and teams; customer process management (CPM) for client onboarding with KYC and AML for regulatory compliance; and customer data management (CDM) to support digital transformation and customer analytics across the enterprise.

About Nucleus Research:
Nucleus Research is an information technology research firm specializing in investigative research and the return on investment (ROI) analysis of technology deployments. The firm uses ROI case studies as its research approach and has published more than 400 case studies in various market segments. The company is based in Boston, Massachusetts.

Published: Wednesday, December 27, 2017

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