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News : NexJ Systems Revamps CRM with IBM Hybrid Cloud Platform

#contactcenterworld, @nexj, @ibmcanada

Toronto, ON, Canada, April 29, 2019 -- NexJ Systems Inc. (TSX: NXJ), a provider of intelligent customer management for the financial services industry, announced that it has chosen IBM Cloud Private to host its customer relationship management (CRM) platform for small and medium enterprise (SME) wealth managers.

Wealth managers in need of CRM solutions are increasingly recognizing that workloads containing sensitive customer information can have complex requirements when being moved back and forth across various cloud and IT environments. In order to tap into the flexibility and cost-saving benefits of the cloud while maintaining compliance and security across multiple, dispersed data sources, NexJ needed a hybrid cloud strategy to support its CRM platform.

NexJ chose IBM Cloud Private due to IBM's experience designing hybrid cloud strategies for the financial services industry, and the access to advanced services IBM Cloud Private provides

Matthew Bogart, Vice President of Marketing at NexJ Systems Inc. spoke about the advantages of selecting IBM as its provider: "We wanted to deliver the CRM chosen by world's leading Blue Chip financial services institutions to SME firms. By building this solution with IBM technology and collaborating with the IBM Partner Ecosystem team to bring it to market, we can offer a best of breed customer management software on an industry-leading cloud platform."

"NexJ Systems recognizes the importance of today's hybrid cloud opportunity as its customers are demanding more flexibility and secure access to advanced cloud technologies in order to revamp their CRM strategies," said Lisa Canham, Director of Partner Ecosystem, IBM Canada. "Our priority right now is helping these businesses migrate and modernize applications for the cloud in order to speed up their business transformation."

#contactcenterworld, @nexj, @ibmcanada

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About NexJ Systems Inc.:
Company LogoNexJ Systems provides enterprise customer management solutions to the financial services industry. Our solutions include industry-specific customer relationship management (CRM) to enable collaboration across countries, regions and teams; customer process management (CPM) for client onboarding with KYC and AML for regulatory compliance; and customer data management (CDM) to support digital transformation and customer analytics across the enterprise.
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About IBM Canada:
Company LogoWith more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
Company RSS Feed   Company Twitter   Company Profile Page

Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Wednesday, May 1, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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