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News : NexJ Systems Revamps CRM with IBM Hybrid Cloud Platform

#contactcenterworld, @nexj, @ibmcanada

Toronto, ON, Canada, April 29, 2019 -- NexJ Systems Inc. (TSX: NXJ), a provider of intelligent customer management for the financial services industry, announced that it has chosen IBM Cloud Private to host its customer relationship management (CRM) platform for small and medium enterprise (SME) wealth managers.

Wealth managers in need of CRM solutions are increasingly recognizing that workloads containing sensitive customer information can have complex requirements when being moved back and forth across various cloud and IT environments. In order to tap into the flexibility and cost-saving benefits of the cloud while maintaining compliance and security across multiple, dispersed data sources, NexJ needed a hybrid cloud strategy to support its CRM platform.

NexJ chose IBM Cloud Private due to IBM's experience designing hybrid cloud strategies for the financial services industry, and the access to advanced services IBM Cloud Private provides

Matthew Bogart, Vice President of Marketing at NexJ Systems Inc. spoke about the advantages of selecting IBM as its provider: "We wanted to deliver the CRM chosen by world's leading Blue Chip financial services institutions to SME firms. By building this solution with IBM technology and collaborating with the IBM Partner Ecosystem team to bring it to market, we can offer a best of breed customer management software on an industry-leading cloud platform."

"NexJ Systems recognizes the importance of today's hybrid cloud opportunity as its customers are demanding more flexibility and secure access to advanced cloud technologies in order to revamp their CRM strategies," said Lisa Canham, Director of Partner Ecosystem, IBM Canada. "Our priority right now is helping these businesses migrate and modernize applications for the cloud in order to speed up their business transformation."

#contactcenterworld, @nexj, @ibmcanada

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About NexJ Systems Inc.:
Company LogoNexJ Systems provides enterprise customer management solutions to the financial services industry. Our solutions include industry-specific customer relationship management (CRM) to enable collaboration across countries, regions and teams; customer process management (CPM) for client onboarding with KYC and AML for regulatory compliance; and customer data management (CDM) to support digital transformation and customer analytics across the enterprise.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About IBM Canada:
Company LogoWith more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
Company RSS Feed   Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Technology

Read today's tip or listen to it on podcast.

Published: Wednesday, May 1, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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