News : NexRep Adds Contact Center Veteran to Grow Agent Community
San Francisco, CA, May 2, 2014 -- NexRep, a provider in at-home contact center services is proud to welcome new team member, Tim Whipple, as head of the agent community. Whipple will lead workforce management and community operations. He will be responsible for overall agent performance and setting the strategic direction for the agent community.
"Tim is a renowned and truly a world-class talent for agent communities. No one has more expertise in home-based workforce management than Tim. We are excited that he joined our team, and it’s a testament to where NexRep is going," says Teddy Liaw, CEO of NexRep. Whipple brings over 20 years of contact center management experience, having run call center and home-based workforces at Victoria's Secret, LiveOps, Support Space, and BackOps. He adds his experience of building and leading workforces numbering over 20,000 agents to the current team of industry experts.
"I'm excited to be reuniting with Teddy as well as NexRep's Chairman Patrick McKenna, both of whom I worked closely with at LiveOps. When Teddy called and said 'let's get the band back together,' I jumped at the opportunity to help them build on their success and momentum and make NexRep the premier choice for home-based agents." Whipple's first task will be to recruit agents to support NexRep's rapidly growing client base.
Posted by Veronica Silva Cusi, news correspondent
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NexRep is a virtual call center offering more than 50 years of combined experience in call center management.
Published: Monday, May 5, 2014