News : Bright Pattern Teams with TEO Technologies
SAN BRUNO, CA, Dec 2, 2013 -- Bright Pattern, a provider of cloud contact center solutions, announces that it has formed a strategic partnership with TEO Technologies, a North American provider of unified communications services.
As part of the agreement, TEO becomes a strategic partner, marketing and providing consultation and implementation services for Bright Pattern’s ServicePattern cloud contact center suite in North America. Likewise, Bright Pattern is investing in sales and marketing efforts to increase TEO's presence among existing contact center customers.
The two companies have developed a joint business plan and offer software solutions and services that help corporate, government and other enterprises leverage the best technology to respond to evolving telecommunications and customer experience management needs.
"We see Bright Pattern as a driving force in the contact center arena, fostering the development of multiple cloud-based applications. Our partnership provides TEO with an early mover advantage and will create multiple opportunities to jointly deliver cloud-based communications solutions," said Thomas Beck, director of marketing and business development at TEO. "We’re very excited about the prospects for this partnership and already looking forward to closing some significant opportunities in the first half of 2014."
Erhan Cakmak, co-founder and vice president, global alliances and channels, Bright Pattern agreed, saying, "Partners are key to Bright Pattern’s continued growth strategy. We are pleased to partner with an established and like-minded company like TEO to further help our mutual customers bridge the gap between their strategy and execution. Integrated multi-channel cloud-based engagement channels are key to managing the customer experience for retention and revenue growth."
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified full-featured end-to-end solution, the ServicePattern™ platform helps you manage the complete life cycle of customer service and economically improve customer experience.
About TEO Technologies:
Teo is a U.S.-based company that develops and manufactures communications solutions for the commercial, government, defense, and intelligence markets.
Published: Tuesday, December 3, 2013