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News : Bright Pattern Teams with TEO Technologies
SAN BRUNO, CA, Dec 2, 2013 -- Bright Pattern, a provider of cloud contact center solutions, announces that it has formed a strategic partnership with TEO Technologies, a North American provider of unified communications services.
As part of the agreement, TEO becomes a strategic partner, marketing and providing consultation and implementation services for Bright Pattern’s ServicePattern cloud contact center suite in North America. Likewise, Bright Pattern is investing in sales and marketing efforts to increase TEO's presence among existing contact center customers.
The two companies have developed a joint business plan and offer software solutions and services that help corporate, government and other enterprises leverage the best technology to respond to evolving telecommunications and customer experience management needs.
"We see Bright Pattern as a driving force in the contact center arena, fostering the development of multiple cloud-based applications. Our partnership provides TEO with an early mover advantage and will create multiple opportunities to jointly deliver cloud-based communications solutions," said Thomas Beck, director of marketing and business development at TEO. "We’re very excited about the prospects for this partnership and already looking forward to closing some significant opportunities in the first half of 2014."
Erhan Cakmak, co-founder and vice president, global alliances and channels, Bright Pattern agreed, saying, "Partners are key to Bright Pattern’s continued growth strategy. We are pleased to partner with an established and like-minded company like TEO to further help our mutual customers bridge the gap between their strategy and execution. Integrated multi-channel cloud-based engagement channels are key to managing the customer experience for retention and revenue growth."
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
About TEO Technologies:
Teo is a U.S.-based company that develops and manufactures communications solutions for the commercial, government, defense, and intelligence markets.
Published: Tuesday, December 3, 2013