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News : Bright Pattern Announces Integration with Zingaya
San Bruno, CA, Feb 6, 2014 -- Bright Pattern, a provider of cloud contact center software, announces the fruits of a technology partnership with Zingaya, of Palo Alto, California. Zingaya Web-call enables voice calls through any computer directly from a web page that can be placed via any browser and without requiring a download or softphone.
Integrated with ServicePattern, Bright Patterns cloud contact center solution, Zingaya Web-call now electrifies sales engagements by seamlessly connecting website visitors to sales representatives in the contact center, increasing online conversions, reducing shopping cart abandonments, and driving more sales.
Alexey Aylarov, CEO and co-founder of Zingaya, said of the integration, We have leveraged the strongest aspects of ServicePattern and Zingayas platform including advanced API support, enterprise grade reliability, and cloud-based geographic diversity capabilities to quickly develop this unique sales engagement application. We couldnt be a happier with the process, or with the end product.
Konstantin Kishinsky, CEO of Bright Pattern concurred, saying, "Any web-centric enterprise that cares about sales and sales engagement needs to take a close look at this integration. It can be deployed today, as is, or used as a reference model for building additional, unique, multi-channel applications that use our API to gain competitive advantage."
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Zingaya empowers website visitors to call into contact centers with a single click from their browser. No phone or download is required. Zingaya offers website operators this seamless voice calling functionality to enhance overall customer experience, accelerate resolutions, improve conversion rates and increase average order values. Zingaya is a private, professionally financed technology company founded by VoIP experts.
Published: Friday, February 7, 2014