News : Bright Pattern Announces Integration with Zingaya
San Bruno, CA, Feb 6, 2014 -- Bright Pattern, a provider of cloud contact center software, announces the fruits of a technology partnership with Zingaya, of Palo Alto, California. Zingaya Web-call enables voice calls through any computer directly from a web page that can be placed via any browser and without requiring a download or softphone.
Integrated with ServicePattern, Bright Patterns cloud contact center solution, Zingaya Web-call now electrifies sales engagements by seamlessly connecting website visitors to sales representatives in the contact center, increasing online conversions, reducing shopping cart abandonments, and driving more sales.
Alexey Aylarov, CEO and co-founder of Zingaya, said of the integration, We have leveraged the strongest aspects of ServicePattern and Zingayas platform including advanced API support, enterprise grade reliability, and cloud-based geographic diversity capabilities to quickly develop this unique sales engagement application. We couldnt be a happier with the process, or with the end product.
Konstantin Kishinsky, CEO of Bright Pattern concurred, saying, "Any web-centric enterprise that cares about sales and sales engagement needs to take a close look at this integration. It can be deployed today, as is, or used as a reference model for building additional, unique, multi-channel applications that use our API to gain competitive advantage."
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified full-featured end-to-end solution, the ServicePattern™ platform helps you manage the complete life cycle of customer service and economically improve customer experience.
Zingaya empowers website visitors to call into contact centers with a single click from their browser. No phone or download is required. Zingaya offers website operators this seamless voice calling functionality to enhance overall customer experience, accelerate resolutions, improve conversion rates and increase average order values. Zingaya is a private, professionally financed technology company founded by VoIP experts.
Published: Friday, February 7, 2014