News : Nexusguard Wins Customer Service Excellence Award
San Francisco, CA, USA, August, 2017 -- Nexusguard, a provider in distributed denial of service (DDoS) security solutions, announced the company was honored by the Asia Pacific Customer Service Consortium (APCSC) with the International Customer Service Quality Standard (CSQS) site certificate for the fifth year in a row. Developed jointly with the University of Hong Kong, the CSQS is a global award for excellence in CRM, customer service, and contact center and support services. The certification recognizes Nexusguard's dedication to customer service and commitment to best practices for serving internal and external stakeholders.
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"The certified CSQS leaders have uplifted their service leadership in innovation, customer experience management, employee engagement, and process improvement integration efforts through the Certificate in Customer Service Management (CCSM) program and CSQS improvement projects," said Jason Chu, Chairman of the APCSC. "They not only have created excellent ROIs in their portfolios and investments in people, customers and corporate brand, but also have set new industry benchmark in Asia Pacific."
Vanessa Chen, chief strategy officer of Nexusguard said, "For the fifth year in a row, the CSQS Award recognition is a testimony of Nexusguard's service philosophy to provide customers with caring, attentive and very personable services. To accommodate our regional growth, we continue to focus on talent attraction and recruitment strategies to strengthen our customer service and development. We are also expanding and perfecting our service offerings across the 360° Cybersecurity Platform to ensure the 24/7 uptime of our customers with customized solutions and expertise."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - CRM - Start With The Customer
Founded in 2008, Nexusguard is the global leader in fighting malicious Internet attacks. Nexusguard protects clients against a multitude of threats, including distributed denial of service (DDoS) attacks, to ensure uninterrupted Internet service. Nexusguard provides comprehensive, highly customized solutions for customers of all sizes, across a range of industries, and also enables turnkey anti-DDoS solutions for service providers. Nexusguard delivers on its promise to maximize peace of mind by minimizing threats and improving uptime.
Published: Monday, August 7, 2017
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