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News : nexVortex Launches Cloud-Based Contact Center
Herndon, Va., Jan 23, 2014 -- nexVortex, Inc., a provider in IP communication services based in northern Virginia, announces that it is launching a new service, cloudQSM Contact Center, a hosted, web-based contact center solution for small- to medium-sized inbound contact centers.
Ease of use. Simplicity. Intuitiveness. These are the overarching principles behind nexVortex’s cloudQSM Contact Center solution because operating a contact center should be more about how to serve the customer instead of running the system. cloudQSM is easy to set up, easy to manage and easy to use. It uses a web-based interface and does not require any plugins or special downloads. This makes on-going maintenance a snap—you’re always up-to-date with the latest features.
cloudQSM provides reporting of both service metrics and agent performance, offering valuable insights and real-time business intelligence into the center’s daily operations.
cloudQSM is fully integrated with nexVortex’s SIP Trunking service, offering reliable, redundant, high-quality connections and a single management interface.
Wes Rogers, COO of nexVortex, Inc. states, "nexVortex cloudQSM extends our award-winning SIP Trunking service down to the agent’s desk. cloudQSM’s web-based interface is both intuitive and easy-to-use, allowing supervisors and managers to focus on serving the caller instead of running the system, which is what it’s all about—serving the customer. We’re very excited about this new offering and our clients are, too."
John Wells, of High Power Technical Services, one of nexVortex’s clients, agrees: "High Power Technical Services, a regional service provider for Dish Network, has had a long relationship with nexVortex and has selected cloudQSM to replace our existing application. cloudQSM packs a lot of functionality into a very friendly user interface and because it is web-based, we don’t have to worry about on-premises upgrades and system management. nexVortex takes care of all that."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From nexVortex
nexVortex is the leader in IP communications services, specializing in SIP Trunking services and other VoIP solutions for businesses, multi-site applications, call centers, and customized solutions for unique applications. As a three-time honoree of Inc. 5000’s America’s Fastest Growing Private Companies (2011, 2012, and 2013) and recipient of Deloitte’s Technology Fast 500 for 2013, nexVortex has established itself in the marketplace based on three overarching tenets: Uncommon Service, Uncommon Know-How, and Uncommon Commitment.
Published: Friday, January 24, 2014