News : NexxLinx Selected to Provide Support For Filip Technologies
Atlanta. Ga, Dec 2, 2013 -- NexxLinx announces that it will provide comprehensive customer support for the FiLIP, a smart locator and phone that keeps parents and kids in touch at the push of a button.
FiLIP is a cell phone reimagined for kids between the ages of 5-11 as a wearable device. It utilizes a blend of GPS, Wi-Fi and cellular technology to keep parents connected with their kids on any adventure. To meet demand for this product, the company selected NexxLinx as a partner to create and manage a comprehensive customer support program to ensure that FiLIP families immediately receive fast and effective service as needed to enjoy their FiLIP devices. NexxLinx has worked with the FiLIP Team since April to establish a Tier 1 Customer Technical Support, Customer Account Provisioning, and Customer Care Support staffed by a NexxLinx team of "Family Advisors," fully composed of highly-skilled, service-disabled US Veterans. NexxLinx also designed the training for store employees to ensure a consistently excellent customer experience for families seeking product guidance in person or by phone, email, or chat.
Huw Medcraft, COO of Filip Technologies, said, "NexxLinx has proven to be a true strategic partner and an extension of our team. Their ability to drive innovation and customer satisfaction results is as unique as the FiLIP Device itself."
Posted by Veronica Silva Cusi, news correspondent
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Nexxlinx is a customer care and business processing outsourcing company for the Cable, Media, Publishing, Gaming and eRetail industries. We deliver a customer experience across multiple channels, devices, and media by applying innovative thinking and advanced technology. NexxLinx utilizes a studio tool to enable business users to orchestrate multi-modal communications (like voice, video and data) with standard IT applications/DB sets. The predecessor company CustomerLinx became NexxLinx when the strategic relationship with M1 Global was formed in 2003.
Published: Wednesday, December 4, 2013