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News : NFON AG Steps Up Presence on European Contact Center Market with Daktela Technology

#contactcenterworld, @NFONcom, @daktela

Munich, Germany, Nov 16, 2021 -- NFON, a European provider of voice-centric business communications from the cloud, and the Czech market provider for contact center as a service (CCaaS) solutions, Daktela, announced their strategic partnership in the field of cloud-based contact center solutions. The goal is to broaden NFON's product portfolio in the field of CCaaS and significantly expand this business area. The new omni-channel contact center product "Contact Center Hub" will form the basis for this.

Dr Klaus von Rottkay, CEO of NFON AG, explains: "There is enormous pressure on European companies to keep digitalising in order to remain competitive, particularly when it comes to business communications. The customer communication interface is the key success factor here. While larger companies are sometimes a step ahead already, many medium-sized companies are only just starting this important process. Through our partnership with Daktela, we offer European companies a technologically outstanding solution here. We have a strong partner in Daktela that bears the seal of quality 'Made in Europe' for our solutions."

Numerous studies show[1] that digitalisation of customer interfaces is becoming increasingly important for companies of all sizes. There is thus a growing need for professional yet easy-to-use contact center solutions. Key criteria that the Contact Center Hub fully meets include possibility for contact via all communication channels (omni-channel communication), integration capacity, reliability, and support.

Richard Baar, CEO and founder of Daktela s.r.o., comments: "We started concentrating on the contact center market at an early stage. This market has its special characteristics, particularly including high requirements for availability, support, and a degree of adaptability. With our product, we quickly became the leading provider. Now we are entering the next stage of our expansion together with NFON."

The CCaaS market in Europe accounted for around 27% of the total contact center market at USD 778 million in 2020. Up until 2027, an average growth rate of 17% a year is anticipated. This corresponds to around USD 2.3 billion. Companies with 50 to 1,000 employees - NFON's strategic sweet spot - account for around 80% of the total CCaaS market in Europe.

Jan Forster, CMO of NFON AG: "Although the market for UCaaS is still developing rapidly, the next wave of disruption is already approaching. Business communication no longer just means conventional communication in the form of telephone calls, videos and meetings, but rather will keep developing along a company's value chain. The strategic partnership between Daktela and NFON now gives us the opportunity to tap additional market potential in Europe. Integration in processes and customer contact will be key to companies' further development. We will map both aspects in our new portfolio structure."

#contactcenterworld, @NFONcom, @daktela

Posted by Veronica Silva Cusi, news correspondent

About NFON:
Company LogoHeadquartered in Munich, NFON AG is the only pan-European PBX cloud service provider, with over 30,000 client companies in 15 European countries. With Cloudya, NFON offers a simple, independent and reliable solution for advanced business communications via cloud. Additional premium solutions and specifications for vertical sectors complete the portfolio in the field of cloud communication. With intuitive communication solutions,NFON AG enables European companies to improve their work activities more and more every day. NFON is the new freedom in corporate communication.
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About Daktela Group:
Company LogoDaktela Group was founded in 2005. Last year, despite the coronavirus pandemic, it experienced rapid growth. The total consolidated turnover increased to almost EUR 7 million and its EBITDA exceeded EUR 1.9 million. Daktela provides services to more than 850 customers across Europe, including leading e-commerce players. Daktela also provides its services via its partner network throughout Europe.
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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Wednesday, November 17, 2021

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2022 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

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