Charlotte, NC, USA, May 9, 2023 - PCI Pal(R) (LON: PCIP), a global SaaS provider of secure payment solutions for business communications, implements payment solutions for NFP Health. The exchange billing vendor streamlined its overall customer experience while securing consumer payments and ensuring continued compliance with data protection legislation and the PCI Data Security Standards.
The PCI Pal solution enables NFP Health customers to securely make payments 24/7 over the phone, removing the need for a call transfer or to consume a contact center agent’s time with taking payment information. As a result, time is saved for both the consumers and agents, lightening the load for agents, and ensuring payment information is secure.
"Having a remote workforce made this an important consideration from a compliance point of view," said Jeff Stoddard, VP of Information Technology at NFP Health. "We needed to ensure that any sensitive customer information was not visible, audible, or accessible to those working from home, so we needed a solution that could securely support a remote workforce."
"Something I really like about the PCI Pal technology is its flexibility: it’s fully configurable if there’s a unique requirement, the team is happy to assess what is needed and undertake custom coding to suit," said Stoddard. "I was very impressed at this level of flexibility for a SaaS company, and I believe it meant a lot to the overall success of this project."
Posted by Veronica Silva Cusi, news correspondent
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Published: Thursday, May 11, 2023
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