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News : NFP Health Deploys PCI Pal to Streamline Contact Center Payments

#contactcenterworld, @pcipal

Charlotte, NC, USA, May 9, 2023 - PCI Pal(R) (LON: PCIP), a global SaaS provider of secure payment solutions for business communications, implements payment solutions for NFP Health. The exchange billing vendor streamlined its overall customer experience while securing consumer payments and ensuring continued compliance with data protection legislation and the PCI Data Security Standards.

The PCI Pal solution enables NFP Health customers to securely make payments 24/7 over the phone, removing the need for a call transfer or to consume a contact center agent’s time with taking payment information. As a result, time is saved for both the consumers and agents, lightening the load for agents, and ensuring payment information is secure.

"Having a remote workforce made this an important consideration from a compliance point of view," said Jeff Stoddard, VP of Information Technology at NFP Health. "We needed to ensure that any sensitive customer information was not visible, audible, or accessible to those working from home, so we needed a solution that could securely support a remote workforce."

"Something I really like about the PCI Pal technology is its flexibility: it’s fully configurable if there’s a unique requirement, the team is happy to assess what is needed and undertake custom coding to suit," said Stoddard. "I was very impressed at this level of flexibility for a SaaS company, and I believe it meant a lot to the overall success of this project."

#contactcenterworld, @pcipal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Thursday, May 11, 2023

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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