News : NFU Mutual Appoints Azzurri Communications to Deliver Telephony Solutions
London, UK, May, 2016 -- NFU Mutual, providers of business, personal and farming insurance services, has appointed managed communications provider Azzurri Communications to unify its entire UK-wide agency network under a centralised, hosted telephony solution. This will enable NFU Mutual and its agencies to work over a single cloud-based network, record calls for training and security purposes, provide automated payment card industry compliant options to protect its customers’ card details, and improve agencies’ productivity.
Azzurri’s ICON Communicate solution will include a fully managed suite of communications services incorporating IP telephony, call recording, core management and PCI DSS-compliant credit card payments capabilities, and will be deployed throughout NFU Mutual’s UK branches.
"We needed a solution that included three core aspects – a centralised hosted telephony solution, call recording and PCI DSS capabilities – to simplify our branch-to-branch communications, improve productivity and to protect our customers and our staff. Azzurri was the clear choice," said Tim Mann, CIO at NFU Mutual. "Azzurri’s ICON Communicate satisfied all our requirements, and because of its inherently cloud-based nature, it has ticked all the boxes for ease of deployment, visibility of performance, business continuity and overall costs."
Mann continued, "PCI DSS compliance and call recordings are very important to us. Giving our employees the ability to take details in a reassuringly safe and concise manner gives our customers greater confidence in our systems, and by extension our wider brand. As a highly governed and regulated financial organisation, it’s a fundamental business requirement."
"We’re delighted to be working with NFU Mutual and its agency network on an industry-first project such as this," said Chris Jagusz, CEO of Azzurri Communications.
Posted by Veronica Silva Cusi, news correspondent
Source: Azzurri Communications
Today's Tip of the Day - Loyalty Versus Satisfaction
More Editorial From azzurri
Azzurri Communications is a provider of flexible voice, data and mobile communications.
About NFU Mutual:
The National Farmers Union Mutual Insurance Society Limited, trading as NFU Mutual, is a UK registered mutual insurance composite.
Published: Monday, May 9, 2016