Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : NGO Call Centre Offers Hope to Gender-based Violence Victims


Alebtong, Uganda, Aug 13, 2020 -- Women and girls in Alebtong District have resorted to using a toll-free call-centre to report cases of gender-based violence and economic exclusion during the lockdown.

Restless Development, a global advocate for youth-led change, set-up call-centres in six districts in the country and donated them to the government. The districts are Alebtong, Buyende, Lira, Kamuli, Tororo and Bukedea.

Today, the six established call centres serve as a channel for girls and women to report cases of abuse which have been on the rise during the lockdown.

Ms Fiona Amony, 23, has been volunteering at the call-centre in Alebtong District giving fellow young women an audience to report abuse.

"I came to volunteer out of the need to offer fellow girls and women an ear to share their experiences during this lockdown period where many of them have been going through hard times but with no one to confide in," Ms Amony said.

Within a month of manning the call centre, Ms Amony had filed more than 100 cases mainly from the youth between the ages of 20 and 30 who reported gender-based-violence related incidents such as sexual assault and harassment.

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

Other cases related to economic injustice such as employers failing to pay salaries, making it difficult for women to support themselves through the lockdown, were also reported.

Ms Amony says she also receives calls of distress from young men.

Ms Jennifer Okello, a resident of Alebtong, who called the centre to ask for assistance, says: "I feel so happy that whenever my husband abuses me, I can just telephone the call centre."

The process is designed in a way that upon receiving the calls, Ms Amony records the complaint in a case file and forwards them to the relevant government offices for follow-up.

This sometimes takes days or weeks during which a lot happens.

One particular call from a teenage girl has remained on Ms Amony’s mind. It is a daily reminder of what young people are braving during the lockdown even as the government focuses efforts on tackling the pandemic and its direct consequences.

"She called and spoke with a teary voice. She had been working with a hotel in Alebtong town but her boss refused to pay her, on grounds she had been ‘undisciplined’ at work," Ms Amony says.

It soon turned out that the girl had rejected sexual advances from her boss and in retaliation he was denying her payment.


Posted by Veronica Silva Cusi, news correspondent

About Restless Development:
Restless Development is a a global advocate for youth-led change.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Friday, August 14, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)


VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =