News : nGUVU Announces Availability of nGAGEMENT on Genesys AppFoundry
Montreal, Canada, Jan 12, 2016 -- nGUVU, a contact center gamification company, has launched nGAGEMENT on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
"With nGAGEMENT, you can transcend the limitations of present-day contact center contests by using software-based game mechanics to ‘gamify’ not just one but any number of key performance indicators (KPI’s)." said Max Mastrocola, Chief Revenue Officer at nGUVU.
Posted by Veronica Silva Cusi, news correspondent
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nGAGEMENT uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. Our software motivates agents to achieve their objectives by immersing them in a fun game-like environment. The result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover, and a sense of community and collaboration among agents.
Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Wednesday, January 13, 2016