News : nGUVU Partners with IVADO
Montreal, QC, Canada, Dec 1, 2016 -- nGUVU, an innovator in gamification and machine learning software solutions for contact centers, has announced a collaboration with IVADO to apply the latest in academic research to their flagship solution, nGAGEMENT.
"We are extremely pleased to be partnering with IVADO, the world's leading data science and research organization," said Pierre Donaldson, CEO at nGUVU. "The collaboration between nGUVU and IVADO will provide our clients with advanced forecasting and predictive analytics to enable improved workforce performance management and a drastic reduction in employee attrition, the most pervasive and costly challenge in contact centers worldwide."
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"With our nGAGEMENT solution, each contact center agent is provided with an immersive and challenging environment, tailored to their individual behavioral patterns and performance. For contact center managers, our current reporting and analytics capabilities will be expanded to include predictive trends, such as an agent's level of engagement at work and their likelihood to quit or even be absent during critical periods. The benefits are clear: better scheduling acuity and more efficient resource allocation," added Pierre.
"While game mechanics are a vital aspect of our solution at the user interaction level, and we continue to innovate based on market requirements and user requests, our significant differentiators are based on our machine learning models and focus on data analysis specifically related to our industry," added Jacou Sarrazin, Chief Technology Officer at nGUVU.
"nGUVU and IVADO are building on a synergistic partnership by strengthening our research to advance the benefits of machine learning within the business community. We are excited to embark on this path with nGUVU, an innovator in performance management and employee engagement for the contact center industry," said Valerie Becaert, Executive Director at IVADO.
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nGAGEMENT uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. Our software motivates agents to achieve their objectives by immersing them in a fun game-like environment. The result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover, and a sense of community and collaboration among agents.
Published: Friday, December 2, 2016
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