London, UK, March 13, 2020 -- People who are worried they might have coronavirus symptoms but don’t require medical help or hospitalisation are being told not to call the NHS 111 helpline.
That was the advice offered to the public by prime minister Boris Johnson and a team of medical experts following an emergency Cobra meeting on Thursday 13 March.
"I urge people who think in view of what we’re saying about their potential symptoms that they should stay at home, not to call 111, but to use the internet for information if they can," Johnson said.
Data shared at the start of this week showed calls to the helpline were up by more than a third compared to the same time last year, with an extra 120,000 in the first week of March. The number’s call handlers, some of whom are students, took to social media to urge callers to "be kind" during a time of increased demand.
The helpline has been so overwhelmed that the NHS launched an online service (NHS 111 online) – but that system also struggled to cope. It received one million views within a week and, at points, stopped working completely.
So, as cases in the UK are rising, what are the latest updates you need to know about calling the helpline – and will you get a test if you call?
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, March 16, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...