News : NHS 111 Helpline Condemned in Scathing Report
Plymouth, UK, June 16, 2016 -- The city's NHS helpline has been branded inadequate and unsafe in a "devastating" verdict delivered in an investigation prompted by toddler's death.
NHS 111, which provides non-emergency telephone service across Plymouth, Devon and Cornwall, was condemned as having not enough trained staff available with patients in urgent need at risk of being bumped down a long queue.
In a scathing report by the Care Quality Commission (CQC), bosses of the service operated by South Western Ambulance Service Foundation Trust (SWASFT), were said to have taken "only limited action" to deal with staff concerns about safety.
Former health minister and Exeter MP Ben Bradshaw, who is a member of the powerful Health Select Committee, said the CQC report made for grim reading.
Today's Tip of the Day - Understand Why Customers Buy
More Editorial From NHS Direct
About NHS Direct:
NHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
Published: Friday, June 17, 2016