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News : NHS 111 Service to Trial Doctors
April 24, 2014 -- Doctors will work in the call centre that provides the NHS 111 service for East Lancashire, according to a medical magazine.
Pulse reported that North West Ambulance Service, which runs the 111 advice service from a call centre in Bolton, is part of a pilot project testing how GPs could contribute.
The helpline, which used to be provided by NHS Direct, has been criticised for not employing enough clinically-trained staff.
The trial will include looking at how ‘clinical outcomes’ are affected by having GPs patrolling the call centre floors or by situating them at out-of-hours sites.
Posted by Veronica Silva Cusi, news correspondent
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About NHS Direct:
NHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
Published: Friday, April 25, 2014