London, UK, May 11, 2017 -- NHS 24 is marking its 15th anniversary as figures reveal the service has taken more than 20 million calls from the public since it opened in 2002.
The new statistics also show 2009/10 as being the busiest year when the service received more than 1.5 million calls, when the H1N1 swine flu virus affected the population and NHS 24 was asked to quickly establish a Scottish Flu Response Centre.
Professor George Crooks, NHS 24’s medical director, said: "Since we took our first call on May 8 at 10.19am at Riverside Contact Centre in Aberdeen, NHS 24 has continued to develop.
"We provide services online designed to help people get the information and advice they need if they fall ill out of hours.
Posted by Veronica Silva Cusi, news correspondent
NHS 24 is the name of a confidential health advice and information service provided by NHS Scotland. It is the equivalent to the NHS Direct scheme in England and NHS Direct Wales, allowing people who feel unwell or those caring for them to obtain advice if it is not convenient or possible to wait until they can visit their General Practitioner when the practice is next open. It is not intended as a substitute for obtaining an emergency ambulance service via 999.
Published: Friday, May 12, 2017
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