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News : NHS 24 Marks 15th Anniversary Milestone with More Than 20 Million Calls

#contactcenterworld, @nhs24

London, UK, May 11, 2017 -- NHS 24 is marking its 15th anniversary as figures reveal the service has taken more than 20 million calls from the public since it opened in 2002.

The new statistics also show 2009/10 as being the busiest year when the service received more than 1.5 million calls, when the H1N1 swine flu virus affected the population and NHS 24 was asked to quickly establish a Scottish Flu Response Centre.

Professor George Crooks, NHS 24’s medical director, said: "Since we took our first call on May 8 at 10.19am at Riverside Contact Centre in Aberdeen, NHS 24 has continued to develop.

"We provide services online designed to help people get the information and advice they need if they fall ill out of hours.

#contactcenterworld, @nhs24
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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.clydebankpost.co.uk


About NHS24:
Company LogoNHS 24 is the name of a confidential health advice and information service provided by NHS Scotland. It is the equivalent to the NHS Direct scheme in England and NHS Direct Wales, allowing people who feel unwell or those caring for them to obtain advice if it is not convenient or possible to wait until they can visit their General Practitioner when the practice is next open. It is not intended as a substitute for obtaining an emergency ambulance service via 999.
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Today's Tip of the Day - Promoting Your Brand

Read today's tip or listen to it on podcast.

Published: Friday, May 12, 2017

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2020 Buyers Guide Payment Services

 
1.) 
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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
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