News : NHS England Relaunches 111 Helpline
May 28, 2014 -- In a bid to ensure the service can continue after April next year, NHS England is re-procuring the telephony services for the NHS 111 telephony advice service.
The April 2013 launched NHS 111 is intended to give advice in urgent yet non life-threatening situations, but its contracts expire in 2015 - meaning re-procurement is now essential.
In July 2013, NHS England announced that it wanted to withdraw from all current 111 contracts as they were proving to be "financially unstable."
This initially put the future of the service in jeopardy, but now the organisation is seeking approval to seek new telephony contracts.
"The timeline to achieve this re-procurement is challenging, and any slippage will impact on the set-up and test phase and create a significant risk of loss of business continuity for the NHS 111 service," claimed a board paper by NHS England.
The new contracts are expected to cover a telephony system that redirects calls to 111 to the appropriate local NHS providers.
"By having this infrastructure in place it enables the public, no matter where they live or whatever their circumstances, to be able to call the service for free to meet their urgent health care needs," said NHS England.
However, some commentators have claimed that the re-procurement will further waste taxpayer money.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Flexible And Generous
More Editorial From NHS Direct
About NHS Direct:
NHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
Published: Friday, May 30, 2014
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.