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News : NHS Helpline Receives 250,000th Call
March, 2014 -- An NHS helpline serving Telford today recorded its 250,000th call since being take over by ambulance staff in November.
The NHS 111 has been run by West Midlands Ambulance Service since November 2011 after previous providers NHS Direct decided to step out of their contract. The 250,000th call received in the early hours of today.
Since WMAS took over the service, about 97 per cent have been answered within 60 seconds against a national target of 95 per cent. On an increasing number of occasions the staff answer 100 per cent of calls within 60 seconds.
Teresa Beresford, NHS 111 training lead, said: "Reaching 250,000 calls is an important landmark for us and we now look forward to successfully reaching further milestones. Performance remains strong since WMAS stepped in to run the 111 service and that is all down to the determination of our staff to perform to the best of their ability."
Posted by Veronica Silva Cusi, news correspondent
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About NHS Direct:
NHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
Published: Wednesday, March 12, 2014