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London, UK, March, 2019 -- RingCentral UK Ltd., a provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), announced it has been selected by NHS Professionals (NHSP), a provider in managed flexible worker services, to support NHSP’s digital transformation initiatives. With a growing mobile and distributed workforce, NHSP needed a cloud-based communications solution with capabilities including voice, video, online meetings, team messaging, and SMS to enable flexible and remote working for NHSP’s staff. In addition, NHSP is deploying RingCentral’s cloud contact centre solution to enhance customer engagement and agent productivity.
NHSP works in partnership with National Health Service (NHS) trusts across England, reducing their reliance on expensive agencies to build their staff banks.
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"As we embark on our digital transformation journey, we needed robust cloud communications solutions that would allow us to deliver a frictionless customer experience, and RingCentral’s suite of solutions does exactly that," said Catherine Holmes, head of national service centre at NHS Professionals. "We chose RingCentral for a number of reasons—because its solutions integrate with our existing CRM platform; because we had the confidence in its solutions and its ability to implement them in a short time frame; and because we could have the best of breed in both contact centre and telephony solutions, all in the cloud. Working with RingCentral will enable NHSP to deliver the best possible customer experience and help us achieve our mission to become the provider of choice for temporary staffing for NHS trusts."
"NHSP is a perfect example of how cloud communications and collaboration solutions are changing the workplace to support agile working that would traditionally be deemed impossible with legacy on-premises systems. Additionally, it allows NHSP to take a customer-centric approach to its business, something which is pivotal to its growth," said Sahil Rekhi, managing director of RingCentral EMEA. "The move from legacy on-premises systems to cloud solutions is a change for businesses, and we work hard to ensure the transition is smooth. Our RingCentral University will ensure NHSP staff have the continual support and resources they need to deliver a world-class customer experience."
Posted by Veronica Silva Cusi, news correspondent
About RingCentral UK Ltd:
RingCentral Engage is an all in one tool that empowers you to receive, process, and respond to messages from all digital channels (social networks, live-chat, mobile, emails, communities, Chatbots, Whatsapp, Apple Business Chat … and to monitor results and customer satisfaction in real time. We have clients in 64 different countries: Orange, AXA, Ooredoo, Zain, Telenor, BNP Paribas, Bouygues Telecom, Total, Deutsche Bahn, Total, Allianz, Canal+, Crédit Agricole, Engie, PMU, Direct Energie, McDonalds, Carrefour, Banglalink, Iflix, Veon, Wataniya, Sephora , Videotron, BMW, Land Rover, Renault, Unicredit, Tigo (Milicom) ... Global partners: Orange Business Services, Capgemini, Arvato, Teleperformance, Comdata, Webhelp, Acticall/Sitel
Published: Monday, March 11, 2019
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