News : NHS Selects Conduit for a Patient Support Contract
London, April 16, 2014 -- Conduit's success as a provider of specialised managed services for patient care is boosted by a contract for the provision of the NHS The Appointment Line (TAL) service.
The Appointment Line service supports patient management of appointments once their GP has referred them for treatment through Choose and Book. The service currently handles telephone calls each week from patients who can confirm, change or cancel their appointment and is a core element of the Choose and Book service.
The announcement follows the closure of the NHS Direct provided TAL service on 31st March 2014, and supports the nationwide drive for the efficient delivery of public healthcare service through the progressive integration of remote and digital patient management.
Crucially, Conduit's expertise will also assist in the transition of services from the current Choose and Book system to the new NHS e-Referral Service to be launched later this year.
Mark Cleary, Head of Healthcare Client Services, Conduit, said, "Conduit has secured this important new contract due to our technical and management capability for patient and customer centric delivery, backed by our deep experience in healthcare working for the Department of Health, NHS England, the the Health & Social care Information Centre (HSCIC) and numerous ambulance trusts.
Conduit expects the new contract will increase the company's existing contact centre workforce of 2,000 by more than 200, specifically in Milton Keynes and Chatham.
Posted by Veronica Silva Cusi, news correspondent
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About Conduit Global:
Conduit Global is one of the world’s largest independent and fully integrated BPO companies with expertise in multi-channel contact center and back office support.
About NHS Direct:
NHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
Published: Thursday, April 17, 2014