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News : NHS Trust Eyes Up Empty Offices in Northampton to Create Mental Health Call Centre and Therapy Hub

#contactcenterworld

Northampton, UK, Sept 9, 2020 -- Two empty offices in Northampton could be used by the NHS to create a hub of mental health support services to help potentially thousands of residents.

Albert House and Victoria House, on Victoria Street, are two nearly identical offices that have stood empty for nearly two years.

Now, Northamptonshire Healthcare NHS Foundation Trust is considering using the space to create a new centre for mental health care services in Northampton.

It includes plans to create a call centre staffed by registered mental health nurses as well as a face-to-face patient contact area, made up of therapy spaces and interview rooms.

A report put to Northampton Borough Council's planning board reads: "The NHS are rapidly expanding their Mental Health Services... They currently have approximately 20 staff in this service but need to grow by 20-30 a year for the next five years. This is to respond to the substantial increase in funding for mental health services and to create greater and easier access for patients.

"Within the proposed development, 82 employees could be accommodated on the second floor within a call-centre type environment... Approximately 40 of the 'call centre' spaces will be occupied by resgistered mental health nurses, others community nurses and other services.

"The first floor will have 70 workstations and will be used by professional nursing staff, registered mental health nurses and other medical staff... The ground floor will be used for face to face patient contact such as interview rooms, clinical rooms and group therapy space."

Alongside this, the two offices would be used bring together a number of existing services from other lcoations in the county, including Single Point of Access for Community Nursing services, Patient Contact Centre, the Children's Referral Management Centre and 0-19 Children's Services Hub.

The services would likely compliment existing mental health services in nearby Campbell House.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.northamptonchron.co.uk


About NHS:
Company LogoNHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
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Today's Tip of the Day - Answering Customers’ Questions

Read today's tip or listen to it on podcast.

Published: Friday, September 11, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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