News : NICE Accelerates Voice of Customer Innovation with New VoC Offering
Hoboken, NJ, USA, Oct 9, 2017 -- NICE (Nasdaq:NICE) announced a new offering, NICE Satmetrix, which delivers Voice of the Customer (VoC) capabilities.
The solution utilizes analytics to give organizations a complete, real-time view of the customer experience by combining direct and indirect feedback with customer data, as well as the organizational engagement tools needed to take immediate and strategic action to reduce churn, boost customer loyalty, and drive profitable growth.
Miki Migdal, president of the NICE Enterprise Product Group:
"As a market leader in the customer service area, we believe that the voice of the customer is a critical component in organizations' ability to create a winning customer strategy guided by an in-depth understanding of customers' needs. The NICE Satmetrix offering creates a new standard in VoC solutions, enabling organizations to combine customer feedback with many other indicators of customer experience to drive powerful change across the business. The breadth of the view offered by the NICE Satmetrix solution, combined with the depth of exploration and organizational involvement enabled by NICE's full portfolio of analytics-driven solutions, simply cannot be matched."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Tuesday, October 10, 2017
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