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News : NICE Actimize Achieves Best-in-Class Ranking in 2021 Aite Matrix: Intelligent Trade Surveillance Vendor Report

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Aug 30, 2021 -- NICE Actimize, a NICE (NASDAQ: NICE) business, and its SURVEIL-X Holistic Surveillance Suite, has achieved a best-in-class ranking in Aite-Novarica Group’s "2021 Aite Matrix: Intelligent Trade Surveillance" vendor landscape report, securing best-in-class ratings in the categories of vendor stability, client strength and product features in a field of 19 competing vendors. The vendors were evaluated via the Aite Matrix, Aite-Novarica’s highly governed and quantitative vendor evaluation methodology.

According to Aite-Novarica research findings, "Clients appreciated the consistency shown by NICE Actimize to add new functionality such as integrated ML for anomaly detection, model optimization, and surveillance." Among its strengths, Aite-Novarica cited three areas that included, "Extensive coverage of asset class, venues, models, and communication types and support by a strong delivery team; the ability to reconstruct the event to demonstrate the true intent of the trading activity; and offers a combination of trade surveillance, communication surveillance, multi-dimensional analytics, and a powerful case management solution."

The report highlighted that NICE Actimize’s top three strategic product initiatives completed over the past 12-18 months were integrated ML for anomaly detection, model optimization, and surveillance; cloud platform for data connectivity and allowing customers to build data-driven analytics using a self-development platform; and integration into case management platform.


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Additionally, Aite-Novarica said that NICE Actimize’s top three new strategic product initiatives for the next 12-18 months are expected to be advanced rule authoring tool, tuning, and simulations; increasing the number of modalities able to be captured of regulated employee communications; and expanding the conduct solution set.

The report highlighted, "The SURVEIL-X Holistic Conduct Surveillance Suite from NICE Actimize provides a holistic surveillance offering. The solution is intended for detecting risky behavior stemming from communications and trading in all major asset classes. SURVEIL-X supports market abuse detection, trade surveillance capabilities, and communication surveillance capabilities, and it is fully integrated with the NICE Actimize Risk Case Manager (ActOne). All of this is supported by advanced 150 analytical models and 180 real-time data sources, which make this an appealing offering to clients."

"NICE is excited to once again distinguish itself so strongly in a highly competitive field. As the trade and communications surveillance categories continue to grow, our advancements in both these areas, and the integration between them, are key differentiators for us," said Chris Wooten, EVP, NICE Actimize. "We thank the analyst team at Aite Group for recognizing our industry-leading product innovations and the importance we place on supporting our expanding global customer base."

"As part of customers’ larger technology budgets, firms that select to internally source or use less than optimal trading surveillance are potentially putting their firms at risk of financial, reputational, or regulatory harm," said Vinod Jain, Aite-Novarica Group senior analyst and author of the report. "Further, such firms may face the pressure of allocating larger investments to maintain the software with limited enhancements as markets develop and sophistication in trading techniques increase over time."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Tuesday, August 31, 2021

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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