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News : NICE Actimize Achieves Best-in-Class Ranking in 2021 Aite Matrix: Intelligent Trade Surveillance Vendor Report

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Aug 30, 2021 -- NICE Actimize, a NICE (NASDAQ: NICE) business, and its SURVEIL-X Holistic Surveillance Suite, has achieved a best-in-class ranking in Aite-Novarica Group’s "2021 Aite Matrix: Intelligent Trade Surveillance" vendor landscape report, securing best-in-class ratings in the categories of vendor stability, client strength and product features in a field of 19 competing vendors. The vendors were evaluated via the Aite Matrix, Aite-Novarica’s highly governed and quantitative vendor evaluation methodology.

According to Aite-Novarica research findings, "Clients appreciated the consistency shown by NICE Actimize to add new functionality such as integrated ML for anomaly detection, model optimization, and surveillance." Among its strengths, Aite-Novarica cited three areas that included, "Extensive coverage of asset class, venues, models, and communication types and support by a strong delivery team; the ability to reconstruct the event to demonstrate the true intent of the trading activity; and offers a combination of trade surveillance, communication surveillance, multi-dimensional analytics, and a powerful case management solution."

The report highlighted that NICE Actimize’s top three strategic product initiatives completed over the past 12-18 months were integrated ML for anomaly detection, model optimization, and surveillance; cloud platform for data connectivity and allowing customers to build data-driven analytics using a self-development platform; and integration into case management platform.

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Additionally, Aite-Novarica said that NICE Actimize’s top three new strategic product initiatives for the next 12-18 months are expected to be advanced rule authoring tool, tuning, and simulations; increasing the number of modalities able to be captured of regulated employee communications; and expanding the conduct solution set.

The report highlighted, "The SURVEIL-X Holistic Conduct Surveillance Suite from NICE Actimize provides a holistic surveillance offering. The solution is intended for detecting risky behavior stemming from communications and trading in all major asset classes. SURVEIL-X supports market abuse detection, trade surveillance capabilities, and communication surveillance capabilities, and it is fully integrated with the NICE Actimize Risk Case Manager (ActOne). All of this is supported by advanced 150 analytical models and 180 real-time data sources, which make this an appealing offering to clients."

"NICE is excited to once again distinguish itself so strongly in a highly competitive field. As the trade and communications surveillance categories continue to grow, our advancements in both these areas, and the integration between them, are key differentiators for us," said Chris Wooten, EVP, NICE Actimize. "We thank the analyst team at Aite Group for recognizing our industry-leading product innovations and the importance we place on supporting our expanding global customer base."

"As part of customers’ larger technology budgets, firms that select to internally source or use less than optimal trading surveillance are potentially putting their firms at risk of financial, reputational, or regulatory harm," said Vinod Jain, Aite-Novarica Group senior analyst and author of the report. "Further, such firms may face the pressure of allocating larger investments to maintain the software with limited enhancements as markets develop and sophistication in trading techniques increase over time."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent

About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Published: Tuesday, August 31, 2021

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2023 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
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TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

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