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News : NICE Actimize Chosen by LGT to Address Global Regulatory Needs and Drive a Unified Financial Crime Strategy

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Apr, 2022 -- NICE Actimize, a NICE (NASDAQ: NICE) business, announced that LGT, a family-owned private banking and asset management group, has chosen NICE Actimize’s advanced Markets Surveillance and Anti-Money Laundering solutions along with other of its targeted compliance offerings to deliver upon its financial crime strategy across its global holdings. Based in Liechtenstein, LGT Group has more than 20 offices throughout Europe, the Middle East, Asia Pacific, Australia, and North America.

Enhancing LGT’s strategic direction for its financial crime strategy, NICE Actimize financial crime solutions will provide wealth management, retail and commercial sector coverage when offered.

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"It was important for LGT to select a trusted solutions provider with which to partner and enhance our approach to managing financial crime," said Erik Zortea, Head of Group Financial Crime Compliance, LGT. "Achieving successful business outcomes for our growing global operation requires out-of-the-box coverage to meet our immediate regulatory requirements, increase efficiency as well as improve analytical capabilities in order to stay on top of new and emerging scenarios. NICE Actimize meets these requirements for a holistic approach to our global business challenges."

"Today, financial institutions face a multi-faceted dilemma as they balance business outcomes with expectations for a seamless customer experience against the pressure to build better protections against financial crime," said Craig Costigan, CEO, NICE Actimize. "NICE Actimize solutions fully support an integrated, data-driven, and analytical approach, which addresses these challenges while setting a path forward for LGT to achieve strong business outcomes and future growth."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Monday, April 4, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

5.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

6.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

7.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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