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News : NICE Actimize Positioned as Category Leader in Chartis Research “Watchlist Monitoring Solutions, 2022 Market Update

#contactcenterworld

Hoboken, NJ, USA, July 11, 2022 -- NICE Actimize, a NICE (NASDAQ: NICE) business, has been positioned as a Category Leader in the inaugural Chartis Research "Financial Crime Risk Management Systems: Watchlist Monitoring Solutions, 2022 Market Update and Vendor Landscape" report among a competitive field of 24 vendors. Chartis Research, part of Infopro Digital, is a provider of research and analysis on the global market for risk technology.

NICE Actimize was positioned as the highest-ranking software provider in the Chartis RiskTech Quadrant for Watchlist Monitoring Solutions across the report’s Market Potential axis, which measures customer satisfaction, market presence, growth strategy, business model, and financials. NICE Actimize also achieved best-in-class scores across the report’s Completeness of Offering axis for data methodology, which enables it to address the complexities of increased sanctions requirements, as well as in reporting and audit trail capabilities. NICE Actimize’s advanced capabilities in solution deployment and packaging, as well as its speed and real-time capabilities, were also recognized in the report.

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"NICE Actimize’s status as a category leader for watchlist screening and monitoring solutions reflects its strengths in three key areas," said Nick Vitchev, Research Director at Chartis. "The breadth of its products across all of the core areas of watchlist screening and monitoring, as well as continuous investment in R&D, has led to a significant and measurable impact on KPIs such as false positive rates, combined with an ability to solve broad and complex customer challenges across a growing number of sectors and geographies."

"With the increasing emphasis on sanctions monitoring in today’s global regulatory climate, financial institutions using legacy watchlist monitoring solutions may not be able to keep up with the demanding requirements," said Craig Costigan, CEO, NICE Actimize. "Addressing this focus on sanctions, and delivering precision in matching and detection requirements, NICE Actimize's AI-powered screening solution accurately identifies risk to ensure compliance."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NICE Actimize:
Company LogoNICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance.
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Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Wednesday, July 13, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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