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News : NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation

#contactcenterworld

Hoboken, NJ, USA, Nov 17, 2022 -- NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as the category winner for Communications Monitoring innovation in its recently released 2023 RiskTech100(R) rankings for the third consecutive year. In addition, NICE Actimize was positioned number fifteen of Chartis’ comprehensive list of top 100 global risk and compliance technology vendors. Chartis Research, part of Infopro Digital, is a provider of research and analysis on the global market for risk technology.

Reflecting its top ranking in the Chartis RiskTech100(R) and its overall value delivered to the financial services market, NICE Actimize achieved among the highest average scores across a range of parameters. The Chartis RiskTech100(R) ranking assessment criteria comprise six equally weighted categories: functionality, core technology, strategy, customer satisfaction, market presence and innovation. The RiskTech100(R) only includes companies that sell their own risk management software products and solutions.

Chris Wooten, EVP, NICE, said, "Being recognized by Chartis is a testament to the innovation our team continues to deliver within our communication surveillance solutions. Whether it’s our advancements in leveraging artificial intelligence for highly accurate transcription, alert predictions, or AI-assisted trade reconstruction and behavioral risk detection, we’ll continue to work closely with our customers to support the demands of the changing regulatory landscape."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NICE Actimize:
Company LogoNICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Friday, November 18, 2022

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2023 Buyers Guide SaaS Solutions

 
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CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

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enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

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