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News : NICE Actimize Recognized with 2022 Frost & Sullivan Product Leadership Award for North America Enterprise Fraud Mngt

#contactcenterworld, @Frost_Sullivan

Hoboken, NJ, USA, Aug 4, 2022 -- NICE Actimize, a NICE (Nasdaq: NICE) business, has been recognized with the 2022 Frost & Sullivan Product Leadership Award for North America Enterprise Fraud Management. To determine the Product Leadership Award recipient, Frost & Sullivan analysts independently evaluated two key factors — product portfolio attributes and business impact — across ten benchmarking criteria. Frost & Sullivan reserves this recognition for companies at the forefront of innovation and growth in their respective industries.

According to Frost & Sullivan’s analysis of NICE Actimize, "Data and collective intelligence is foundational to effective fraud prevention. NICE Actimize, with over 20 years of experience supported by a comprehensive data approach, advanced analytics, and cloud-based approach, is at the forefront of innovation in collective intelligence for enterprise fraud management. Leading, global FSOs continue to rely on NICE Actimize to address the full spectrum of their fraud prevention needs, which is a clear testament to the effectiveness of its enterprise fraud management platform and solutions."

The technology innovation report also highlighted, "NICE Actimize streamlines development for clients with a containerized portfolio and maintenance that offers customers an unmatched user experience with all solutions currently running on the IFM-X platform, NICE Actimize’s Enterprise Fraud Management solution. To ensure that its solutions perform at the highest levels and can scale appropriately, NICE Actimize invests in advanced cloud technologies that can address the evolving needs of its customer base. Through continuous investments, the company balances the need for risk management and delivers an outstanding customer experience."

"With its client-focused strategy, NICE Actimize consistently brings to market best-in-class products. Through the integration of advanced technologies and new solutions into its broad portfolio, the company continues to adapt to clients changing needs, including those around emerging fraud threats as well as their ongoing migration to the cloud," stated Steven Lopez, Best Practices Research Analyst. Frost & Sullivan.

"NICE Actimize’s best-in-class enterprise fraud solutions place customer needs at the center of the development lifecycle," said Craig Costigan, CEO, NICE Actimize. "With advanced technologies in artificial intelligence and machine learning, we continue to address the changing requirements of our financial institution customers, including those around emerging fraud threats and their ongoing migration to the cloud."

#contactcenterworld, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NICE Actimize:
Company LogoNICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Simplicity, Simplicity, Simplicity!

Read today's tip or listen to it on podcast.

Published: Friday, August 5, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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