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News : NICE Named Market Leader for Speech Analytics by DMG
Ra'anana, Israel, July 8, 2015 -- NICE Systems has been named the leading speech analytics vendor by DMG Consulting LLC. NICE continues to hold the greatest market share for this sector, with an increase from the previous year, according to DMG's recently released 2015-2016 Speech and Text Analytics Product Market report. This comes on the heels of DMG's 2015 Contact Center Workforce Optimization (WFO) Market Share Report, in which NICE was recognized as the market share leader in Contact Center WFO.
In the current report, NICE achieved a perfect score and top ranking for overall vendor satisfaction. It also received perfect scores for five different dimensions of customer satisfaction: implementation, training, professional services, innovation, and responsiveness to product enhancement requests.
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Friday, July 10, 2015