News : NICE and Harris Corporation Complete Interoperability Testing of Next Generation Public Safety Solutions
Paramus, NJ, USA, Aug 16, 2016 – NICE has completed interoperability testing of its NRX and NICE Inform public safety solutions with Harris’ VIDA(R) system release SR10A.1 which supports Phase 1 and Phase 2 P25 trunked radio systems as well as OpenSky(R) trunking. The certification testing was performed at the Harris certification lab in Lynchburg, VA. The integrated NICE-Harris solutions have also been successfully implemented and field-proven at the Lakewood (CO) Police Department and the Parma Regional Dispatch Center (Parma, Ohio).
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NRX is NICE’s capture platform for radio, telephony, and 9-1-1 texts. NICE Inform and another part of the NICE NG9-1-1 suite, helps PSAPs (Public Safety Answering Points) manage and synchronize these multi-channel interactions between citizens, PSAPs and first responders, to provide a complete, true record of incidents.
"NICE and Harris have partnered on technology integrations since 2008," said John Rennie, General Manager, Public Safety, NICE. "As a result of our most recent successful interoperability testing, PSAPs can have complete confidence that in addition to reliably recording their P25 and OpenSky radio communications, they can easily retrieve and reconstruct them as well, using enhanced metadata including radio IDs, talkgroup IDs, talkgroup aliases, dates, times and more."
"We’ve relied on NICE for radio recording solutions for our shared regional radio network for four years now," said Richard Rudy, Radio Communications Engineer for the City of Lakewood Police Department Radio Communications Division. "NICE has made the transition to P25 IP-based recording seamless for us, and with this latest upgrade, continues to serve our needs with reliable future-proof recording solutions that make it easy to access and retrieve vital communications when needed."
Posted by Veronica Silva Cusi, news correspondent
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NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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