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News : NICE and Nexidia to Join Forces
Paramus, NJ, USA, Jan. 11, 2016 -- NICE Systems (NASDAQ: NICE) announced that it has entered an agreement to acquire Nexidia, a provider of customer analytics. The new combined offering transforms the market by featuring analytics capabilities with accuracy, scalability and performance, empowering organizations to significantly expand their analytics usage in critical business use cases.
The joint offering enables organizations to use the power of analytics and operationalize the results in record time, featuring multiple out-of-the-box business applications for critical use cases.
This acquisition will provide NICE an expanded customer base and market reach as it supports new use cases, and its offering is available in multiple languages.
Nexidia provides customer interaction analytics solutions with patented technologies and applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of omni-channel communication they have with their customers.
"The acquisition of Nexidia is part and parcel of our strategy to enhance our analytics offering. It is an important step in our mission to deliver the power of customer data and insight beyond the contact center. I look forward to working with our new team members." Barak Eilam, CEO, NICE Systems
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As customer interaction expands to include surveys, email, chats, and social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation.
Published: Tuesday, January 12, 2016