#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Aug 12, 2019 -- NICE (Nasdaq: NICE) has successfully completed a technology integration of its NICE Inform incident intelligence solution with the RapidSOS Clearinghouse. The integration of the two solutions extends RapidSOS' enhanced emergency information beyond real-time incident handling to transform incident reconstruction and investigations for 911 centers.

As a result of a recently completed integration with NICE Inform, that same device location data is now also empowering 911 center managers with more precise, post incident reconstruction and incident intelligence tools.

Employee Engagement Awards NOW OPEN!

Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!

FIND OUT MORE HERE

Content continues ….

"It's a game changing solution for 911 centers," said Chris Wooten, Executive Vice President, NICE. "Thousands of 911 centers nationwide are already using the RapidSOS Clearinghouse advanced location data for faster response and better situational awareness, but there are also opportunities to use that same data to improve incident reconstruction on the back end. The integration of RapidSOS and NICE solutions now make that possible."
How It Works

"The beauty of this solution is also in its future potential," added Wooten. "As the Internet of life-saving things continues to increase and the data in the clearinghouse continues to grow, that data can be made available through NICE Inform, along with the incident recordings, for a complete picture of what happened during an incident and how it happened. This could include health and medical data, vehicle telematics and more."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: NICE