Hoboken, NJ, USA, Nov 16, 2020 -- NICE (Nasdaq: NICE) announced that it has partnered with Symphony, a Sykes company, to expand deployment of robotic process automation, and in particular attended automation, globally. The collaboration allows organizations worldwide to benefit from NICE's employee virtual attendant, NEVA, together with Symphony's methodologies for RPA and intelligent automation design, implementation and adoption. This partnership ensures optimal use of automation in augmenting and complementing the human workforce and drives an all-encompassing approach to intelligent automation that ultimately boosts customer experiences.
The partnership enables organizations to benefit from NICE's RPA capabilities, including NEVA, that boost employee engagement and performance with Symphony's best practices for adoption and risk management.
Barry Cooper, President, NICE Enterprise Group, said, "This partnership between NICE and Symphony enables organizations to optimally scale their intelligent automations and expand value for customers and employees. We're pleased to partner with Symphony to help organizations discover and then maximize the benefits of smart attended automation for their businesses."
Richard Mitchell, Chief Technology Officer of Symphony, a SYKES company, said, "We’re proud to collaborate with NICE to bring intelligent automation solutions that enrich employee experiences and create better customer interactions. Together, we look forward to increasing the number of scaled attended automation deployments at enterprises around the world that will help drive operating efficiencies across the front, middle and back offices resulting in significant enterprise-wide value."
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Tuesday, November 17, 2020
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