News : NICE Announces New Interaction Analytics with AI-Based Anomaly Discovery and Correction
Hoboken, NJ, USA, Oct 2, 2019 - NICE (Nasdaq: NICE) announced that its analytics offering now includes AutoDiscovery capabilities. Leveraging AI-based unsupervised machine learning, these capabilities provide organizations with cross-channel insights on service anomalies and surfaces areas that are customer pain points. As a result, organizations can remedy issues as they emerge, improving customer experiences and loyalty.
"With NICE's newly announced AutoDiscovery capabilities, organizations no longer need to look for the needle in a haystack of data when it comes to understanding how to best serve their customers", Barry Cooper, President, NICE Enterprise Product Group, said. "Organizations can now rely on our analytics solutions to surface trending service areas and take quick action."
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Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, October 4, 2019
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