#contactcenterworld, @NICELtd, @Frost_Sullivan
San Antonio, TX, USA, Dec, 2022 -- Frost & Sullivan recently researched the Asia-Pacific cloud contact center services industry and, based on its analysis, recognizes NICE with the 2022 Asia-Pacific Cloud Contact Center Services Technology Innovation Leadership Award. With a contact center product strategy pinned on the cloud and on omnichannel, AI, and analytics pillars, NICE is a recognized provider in customer interaction solutions that help clients predict customer intent, take action to improve service, and deliverl CX.
Sherrel Roche, Industry Principal at Frost & Sullivan, noted, "NICE's successful integration of maturing technologies in AI, analytics, and automation with growing use cases and applications gives the company a significant competitive edge globally."
The NICE Enlighten AI engine on CXone analyzes and takes the appropriate actions based on customer engagement nuances across different use cases, from conversational self-service CX to behavioral real-time agent coaching. Intelligent workforce engagement management (WEM) applications empower contact center agents by guiding and enabling them to deliver superior CX service.
"NICE successfully differentiates itself in the highly competitive market through its domain expertise, innovative new solutions, targeted product roadmap, comprehensive partner program, and solid sales strategy," stated Roche. With its strong overall performance, NICE earns Frost & Sullivan's 2022 Asia-Pacific Technology Innovation Leadership Award in the cloud contact center services industry.
Each year, Frost & Sullivan presents this award to the company that has developed a product with innovative features and functionality that is gaining rapid acceptance in the market. The award recognizes the quality of the solution and the customer value enhancements it enables.
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, December 22, 2022
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