News : NICE Cognitive Robotic Automation Platform Expands on Amazon Lex’s Self-Service Capabilities
Hoboken, NJ, USA, May 2, 2018 -- NICE (Nasdaq: NICE) announced that its Cognitive Robotic Automation Platform now allows Amazon Lex's conversational chatbot to fulfill more customer requests, including complex actions, in real-time. With the NICE Cognitive Automation Platform, Amazon Lex chatbot users now have the option to interact with service centers and obtain issue resolution at any time or place.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
NICE's Cognitive Automation Platform is comprised of robots designed to act on customer requests received from the Amazon Lex chatbot. With the ability to access and transact any kind of customer data from backend applications, NICE cognitive robots deliver customized customer data to Amazon Lex chatbots in real-time, and process any backend transactions required as a result of the live interaction. This added functionality expands the customer self-service domain, enabling customers to independently act on more detailed and complex requirements. Requests such as opening a new bank account can now be performed immediately, at any place of convenience and without any initial human intervention, resulting in time and financial savings.
Miki Migdal, President of the NICE Enterprise Product group, said "We are pleased to collaborate with AWS on enabling their Amazon Lex chatbot to offer a new level of customer self-service. We believe that, in the midst of the next technological revolution in Artificial Intelligence, the role of humans will be more relevant and important than ever. As such, our Cognitive Automation platform is designed to effortlessly handle a wide range of customer self-service requirements by seamlessly looping in humans as and when needed in real-time, thereby providing more value to customer interactions. We're sure this will support the market's need for cognitive solutions that enable intelligent and reliable customer self-service channels.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Contact Points
More Editorial From NICE Systems
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Thursday, May 3, 2018
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...