London, UK, Dec 8, 2016 -- NICE (Nasdaq:NICE) customer Virgin Money has won Best Use of Voice of the Customer (VoC) at the 2016 Engage Awards hosted in London earlier this month. The bank was also named a winner of the UK Business Awards in the customer centric organization category for its VoC initiatives.
"Within a customer-led, fiercely competitive industry, it’s vital to understand what customers want. As well as listening to their feedback, you need to be able to interpret the data and take action to benefit both customers and the business," said Senior Customer Experience Manager at Virgin Money Lynn Johnson. "We’re proud of the change we’ve driven across the business, delivering a greater level of insight than ever before through a truly customer-led VoC program."
John O’Hara, president of NICE EMEA said: "Our close collaboration with Virgin Money is the perfect case study to highlight what can be achieved when an organization and all of its employees are all focused on listening and responding to the Voice of the Customer. Virgin Money is more than deserving of the accolades it has received from the Engage Awards and UK Business Awards, and NICE is proud to work alongside such a dedicated partner as it reinvents customer service."
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, December 9, 2016
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