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News : NICE Customer Virgin Money Wins 2016 Engage Award for Best Use of Voice of the Customer

#contactcenterworld, @NICELtd

London, UK, Dec 8, 2016 -- NICE (Nasdaq:NICE) customer Virgin Money has won Best Use of Voice of the Customer (VoC) at the 2016 Engage Awards hosted in London earlier this month. The bank was also named a winner of the UK Business Awards in the customer centric organization category for its VoC initiatives.

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"Within a customer-led, fiercely competitive industry, it’s vital to understand what customers want. As well as listening to their feedback, you need to be able to interpret the data and take action to benefit both customers and the business," said Senior Customer Experience Manager at Virgin Money Lynn Johnson. "We’re proud of the change we’ve driven across the business, delivering a greater level of insight than ever before through a truly customer-led VoC program."

John O’Hara, president of NICE EMEA said: "Our close collaboration with Virgin Money is the perfect case study to highlight what can be achieved when an organization and all of its employees are all focused on listening and responding to the Voice of the Customer. Virgin Money is more than deserving of the accolades it has received from the Engage Awards and UK Business Awards, and NICE is proud to work alongside such a dedicated partner as it reinvents customer service."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: Nice


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Friday, December 9, 2016

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2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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