Hoboken, NJ, USA, Aug, 2021 -- NICE (Nasdaq: NICE) announced that it has been selected as the winner in the "Remote Management of Customer Interactions" category of the 2021 UK National Innovation Awards(R). The company was recognized for its innovations with NICE CXone, a cloud customer experience platform, helping contact centers ensure business continuity and agility in a remote workforce environment. The 2021 UK National Innovation Awards(R), presented by the Directors Club United Kingdom, focused on work-from-home business solutions from around the world that impacted customer experience, employee engagement and operational performance.
"This past year and a half, more than ever, it became clear how important it is for organizations to ensure their contact centers can weather storms with built-in adaptability. And as many of the changes we’ve seen become a regular aspect of our increasingly remote digital world, NICE CXone’s holistic approach is improving both agent and customer experiences and helping organizations of all sizes become more agile," said Paul Jarman, NICE CXone CEO. "The 2021 UK National Innovation Award helps demonstrate that CXone is setting the standard for delivering the kind of innovations that help businesses build customer relationships and exceed expectations through the contact center."
CXone was recognized last year as the winner in the "Innovations in Cloud Contact Centers" category at the 2020 UK National Innovation Awards(R).
"Working from home or anywhere is the operational legacy of the COVID-19 pandemic," said Jon Snow, Chairman of Directors Club United Kingdom. "These 2021 awards set out to highlight the technology developers who are making the distributed workforce not only possible but high performing."
There were 329 submissions across six categories in the 2021 UK National Innovation Awards. All submissions were judged on the quality of the business outcomes that they deliver. The judges were drawn from among senior business leaders at organizations that would benefit from the technology innovations under consideration.
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Monday, August 23, 2021
Contact center quality assurance training and certification