Hoboken, NJ, USA, Jan 13, 2020 -- NICE (Nasdaq: NICE) announced that its Employee Engagement Manager (EEM) solution now utilizes employees' personal channel preferences and skills. Organizations can now help employees make optimum use of their time by offering automated guidance to switch between online and offline tasks as needed. This solution empowers agents to take control of their performance and scheduling anytime and anywhere.
Barry Cooper, President, NICE Enterprise Product Group, said, "As organizations pivot towards a digital world, it is critical they consider the full omnichannel environment and the central role employees play. NICE EEM combines the best of what employees offer with the fluctuating needs of the business, driving goal achievement based on flexibility and transparency."
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Wednesday, January 15, 2020
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