News : NICE Engage Platform Achieves Cisco Compatibility Certification
#contactcenterworld, @NICE_Systems, @Cisco
Ra'anana, Israel, Feb 17, 2015 -- NICE Systems (NASDAQ: NICE) announces that its NICE Engage Platform has successfully achieved Cisco Compatibility Certification for the Cisco Unified Communications Manager (CUCM) 10.5. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco(R) Solution Partner Program, NICE is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.
By supporting Cisco's network-based recording capability introduced in CUCM 10.5, organizations are better equipped to optimize their active recording infrastructure. The NICE Engage Platform offers next generation recording at unrivaled scale, speed and cost efficiency. This further powers NICE's broad portfolio of real-time analytics-based applications, allowing organizations to be ready for every journey by reacting faster, smarter and safer during customer engagements. The platform makes it practical for organizations to use real-time analytics across all service processes, offering benefits for contact center operations, IT teams and risk management departments.
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"After working together for over a decade, Cisco and NICE continue to provide innovative solutions to enterprises seeking to improve the customer experience and increase the value of their contact centers. With Cisco Compatibility Certification, Cisco and our channel partners can now deliver the NICE Engage Platform as an integral part of our offering to impact customer engagements."
Laura Smith, Sr. Product Line Manager, Engineering, Product Development
"As a Preferred Solution Partner, we are excited to team up with Cisco again to provide enhanced support for organizations operating in a Cisco telephony environment. Cisco Compatibility Certification for the NICE Engage Platform enables our customers to optimize their active recording infrastructure with cutting edge IP telephony technology."
Miki Migdal, President, Enterprise Product Group, NICE
#contactcenterworld, @NICE_Systems, @Cisco
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, February 23, 2015
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