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News : NICE Enhances SURVEIL-X Conduct Surveillance Solution

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Sept, 2021 -- Financial services organizations are facing growing regulatory pressures, market volatility, hybrid work environments and adoption of new communication channels, all potentially leading to employee misconduct. To address these intersecting trends, NICE Actimize, a NICE business (Nasdaq: NICE), announced that it has enhanced its SURVEIL-X Holistic Conduct and Trade Surveillance solution with improved surveillance and risk detection capabilities. The renewed SURVEIL-X also features bolstered coverage for buy-side and insurance sectors, new self-development capabilities and support for Microsoft Teams.

Chris Wooten, Executive Vice President, NICE, stated, "As the industry’s first AI-powered, cloud-native, true holistic conduct surveillance solution, SURVEIL-X is already helping financial services firms around the globe support compliance with global regulations and reduce the risk of fines and reputational damage. With our latest SURVEIL-X enhancements, we’re raising the bar even higher, by providing greater scalability, agility, and detection coverage, combined with new AI applications to reduce false positives, and the ability to monitor Microsoft Teams communications."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Published: Monday, September 6, 2021

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2023 Buyers Guide Visual Communications

 
1.) 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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