#contactcenterworld, @NICELtd, @google
Hoboken, NJ, USA, Feb, 2022 -- NICE (Nasdaq: NICE) announced the expansion of its partnership with Google and the optimization of CXone, a cloud native customer experience platform, for Chrome OS. Joining Google’s Chrome Enterprise Recommended program, CXone, NICE’s secure, scalable and rapidly deployable platform, now meets the technical bar set by Google to be considered as an optimized solution for devices across the Chrome OS ecosystem for use in contact centers.
Organizations using Chrome OS devices can now tap into CXone, a CX platform, and benefit from work-from-anywhere capabilities to ensure agent and customer experiences.
Paul Jarman, CEO, NICE CXone, commented, "This expansion of our partnership with Google reaffirms NICE’s commitment to bringing exceptional, next-gen, digitally fluent experiences to organizations and their agents on an operating system of their choice. With CXone, organizations on Chrome have a platform that’s proven to be mission-critical in supporting millions of interactions for both trusted global brands as well as small and medium businesses. We’re proud to be an enabler for innovation that drives CX to new heights of excellence in the Chrome OS ecosystem."
Thomas Riedl, Director of Product for Chrome OS Enterprise and Education, said, "We are dedicated to bringing the best experience for contact center agents and IT administrators to Chrome OS, and in that spirit are excited to welcome NICE CXone to our Chrome Enterprise Recommended ecosystem."
#contactcenterworld, @NICELtd, @google
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About Google:
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
Published: Monday, February 7, 2022
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