Hoboken, NJ, USA, Oct, 2019 -- NICE (Nasdaq: NICE) announced that its NICE Performance Management (NPM) solution includes AI-driven analytics to foster employee engagement and improve organizational performance. The new capabilities precisely point supervisors to areas where performance can be improved and facilitate personalized, measurable and engaging programs that empower employees to achieve their objectives.
With NPM, supervisors can now create coaching programs that are adaptive and personalized per employee so that they have maximum impact on employee behavior and motivate them to achieve their goals. Using the power of AI-based analytics, NPM analyzes the historical impact of coaching programs on employee KPIs.
Barry Cooper, President, NICE Enterprise Group said, "We are excited to share these first-of-their-kind capabilities which revolutionize the way organizations use and benefit from performance management. By leveraging AI-based analytics, NPM eliminates the leg work supervisors traditionally need to invest in. Moreover, organizations can now not only measure the impact of coaching in terms of ROI but also continuously improve it so that business objectives are consistently met – enabling a win-win-win for employees, supervisors and the organization."
Posted by Veronica Silva Cusi, news correspondent
Source: Nice
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Monday, October 21, 2019
| 4.) |  Consilium UniAgent™ Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs. UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365... (read more) |
| 7.) |  NovelVox CTI Connector NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more. |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall