Salt Lake City, UT, USA, April 1, 2020 -- NICE inContact, a NICE business (Nasdaq: NICE) and a provider in cloud contact center, in partnership with RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, announced a special offer to enable organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact CXone@home, a special edition of the enterprise-grade NICE inContact CXone cloud contact center platform, which can be fully operational in 48 hours and is free for 45 days for new customers. CXone@home features ACD/IVR, audio recording, storage, and integrated softphone capabilities.
The combination of CXone@home with RingCentral Office™, provides organizations with UCaaS solutions, including cloud PBX, video meetings, and team messaging capabilities running on a carrier-grade infrastructure with a 99.999% uptime SLA. NICE inContact and RingCentral have been in partnership since 2015 supporting cloud contact center agents worldwide.
"We are proud to bring this timely offer to market with our long-standing partner RingCentral," said Paul Jarman, CEO NICE inContact. "The power of RingCentral unified communications and the CXone cloud contact center platform ensures that contact center agents and supervisors can work from any location and continuously provide customer support when it’s needed most."
"It is now critical that employees can work from anywhere, anytime, and on any device in order to get work done and keep businesses moving forward," said Anand Eswaran, president and COO, RingCentral, Inc. "Both our organizations are committed to enable customers to rapidly transition to a work-from-home model and provide uninterrupted customer service."
Posted by Veronica Silva Cusi, news correspondent
About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Friday, April 3, 2020
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