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News : NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to Work from Home Rapi

#contactcenterworld, @inContact, @ringcentral

Salt Lake City, UT, USA, April 1, 2020 -- NICE inContact, a NICE business (Nasdaq: NICE) and a provider in cloud contact center, in partnership with RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, announced a special offer to enable organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact CXone@home, a special edition of the enterprise-grade NICE inContact CXone cloud contact center platform, which can be fully operational in 48 hours and is free for 45 days for new customers. CXone@home features ACD/IVR, audio recording, storage, and integrated softphone capabilities.

The combination of CXone@home with RingCentral Office™, provides organizations with UCaaS solutions, including cloud PBX, video meetings, and team messaging capabilities running on a carrier-grade infrastructure with a 99.999% uptime SLA. NICE inContact and RingCentral have been in partnership since 2015 supporting cloud contact center agents worldwide.

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"We are proud to bring this timely offer to market with our long-standing partner RingCentral," said Paul Jarman, CEO NICE inContact. "The power of RingCentral unified communications and the CXone cloud contact center platform ensures that contact center agents and supervisors can work from any location and continuously provide customer support when it’s needed most."

"It is now critical that employees can work from anywhere, anytime, and on any device in order to get work done and keep businesses moving forward," said Anand Eswaran, president and COO, RingCentral, Inc. "Both our organizations are committed to enable customers to rapidly transition to a work-from-home model and provide uninterrupted customer service."

#contactcenterworld, @inContact, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.niceincontact.com


About NICE inContact:
Company LogoNICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
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About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Friday, April 3, 2020

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
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