NICE inContact, a NICE (Nasdaq: NICE) business, announced General Dynamics Information Technology (GDIT) has selected NICE inContact’s CXone cloud customer experience platform to replace on-premises technology for supporting large federal agency clients.
CXone meets diverse customer needs while increasing cost efficiencies. Through this agreement, CXone will provide a flexible and unified solution that offers ease of integration and smooth migration, as well as FedRAMP Authorization to Operate (ATO).
"We are delighted to be selected by GDIT for this 900 seat deployment," said Paul Jarman, CEO of NICE inContact. "NICE inContact is focused on delivering a flexible, unified and easy to integrate solution in CXone that provides both breadth and depth to meet a diverse set of contact center needs. We continuously innovate to help government organizations achieve their goals by powering exceptional citizen and agent experiences."
About NICE inContact:
NICE inContact works with organizations of all sizes to create customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, a cloud customer experience platform, we combine Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction.
About General Dynamics Information Technology:
General Dynamics Information Technology is a business unit of General Dynamics.
Published: Wednesday, September 19, 2018
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