NICE inContact, a NICE (Nasdaq: NICE) business, announced the addition of multiple new partnerships in Australia which will bring NICE inContact CXone to contact center customers throughout the region. Converged Communication Network Applications Pty Ltd (CCNA) and Byte join NICE inContact global partners with go to market, operations and services teams across the Americas, EMEA and APAC. These partnerships combined with NICE inContact CXone and global service teams support local, regional and multinational customers of all sizes.
Communication Network Applications Pty Ltd (CCNA) joins NICE inContact as a new Certified Implementation Partner. CCNA, based in Australia, is a national solution and service provider of converged voice, video, application, and data solutions for enterprise and government. CCNA solutions include IP telephony and video, networks, contact center applications, unified communications and desktop solutions.
Byte is a new NICE inContact Certified Implementation Partner with offices in Melbourne, Sydney and Canberra, Australia with 25 years’ experience in technology solutions and services. An IT and contact center services organization with over 100 employees, Byte delivers consulting, design, architecture, migration, adoption and change management services as well as managed services across customer experience, unified communications, data networking, cloud and end user compute.
Paul Jarman, NICE inContact CEO said, "To meet the needs of our customers in all global markets, we continue to add new partners that are located across the world and who understand the unique requirements of customers in specific countries. We are pleased to announce new partnerships in Australia and New Zealand, including CCNA and Byte. NICE inContact CXone helps organizations of all sizes in all industries achieve their business goals with a unified, intelligent and complete cloud customer experience platform."
About NICE inContact:
NICE inContact works with organizations of all sizes to create customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, a cloud customer experience platform, we combine Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction.
About Converged Communication Network Applications:
CCNA provides technology solutions for companies in the Enterprise, Public Sector, and Carrier spaces. They have worked in these spaces since 2008 and have robust knowledge in design, development and implementation of converged communication networks applications. They leverage a consultative and collaborative approach to design tailored technology solutions for their clients that generate a strong return on investment.
Published: Thursday, August 29, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring