News : NICE inContact Brings Together NICE and inContact with CXone
Salt Lake City, UT, USA, Oct 9, 2017 -- inContact (Nasdaq:NICE) announced it has rebranded as NICE inContact, bringing together the capabilities of inContact and NICE to better serve global enterprise and midmarket customers with its CXone unified cloud customer experience platform.
"Our mission has always been to transform the customer experience, across all channels, by arming contact centers with the technology, knowledge and complete solutions they need to optimize and improve customer service interactions," said Paul Jarman, CEO at NICE inContact. "We remain steadfast in this mission. As NICE inContact, we demonstrate to the market we are one company focused on bringing the best possible products and capabilities to the contact center, all in one unified cloud platform."
NICE inContact will remain a separate division of NICE and will continue its focus on delivering exceptional customer experiences for its customers, prospects and partners.
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Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
NICE inContact is a cloud contact center software. NICE inContact CXone™ combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, DMG, and Ventana.
Published: Tuesday, October 10, 2017
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