News : NICE inContact Brings Together NICE and inContact with CXone
Salt Lake City, UT, USA, Oct 9, 2017 -- inContact (Nasdaq:NICE) announced it has rebranded as NICE inContact, bringing together the capabilities of inContact and NICE to better serve global enterprise and midmarket customers with its CXone unified cloud customer experience platform.
"Our mission has always been to transform the customer experience, across all channels, by arming contact centers with the technology, knowledge and complete solutions they need to optimize and improve customer service interactions," said Paul Jarman, CEO at NICE inContact. "We remain steadfast in this mission. As NICE inContact, we demonstrate to the market we are one company focused on bringing the best possible products and capabilities to the contact center, all in one unified cloud platform."
NICE inContact will remain a separate division of NICE and will continue its focus on delivering exceptional customer experiences for its customers, prospects and partners.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Tuesday, October 10, 2017
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